Frequently Asked Questions

Timeless beauty solutions rooted in nature and tradition.

Are your products 100% natural?

Yes, Ancestral Cosmetics uses only ethically sourced, plant-based ingredients and ancient botanical extracts. We never use synthetic fragrances, parabens, or sulfates.

How long does shipping take?

Standard shipping typically takes 3 to 7 business days within the continental US. International shipping times vary depending on the destination and customs processing.

Do you test your products on animals?

Absolutely not. We are a strictly cruelty-free brand. All our products are tested on human volunteers and undergo rigorous dermatological safety assessments.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the unused portion for a full refund or exchange.

Can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Are your containers recyclable?

We prioritize the planet by using glass jars and FSC-certified paper packaging. Most of our containers are fully recyclable or reusable to minimize environmental impact.