Returns & Exchanges

At Ancestral Cosmetics, we honor the ancient tradition of quality and want you to be completely satisfied with your natural beauty rituals. If a product does not meet your expectations, we offer a 30-day return window for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring the seals remain intact to qualify for a full refund or exchange.

• 3.
  Ship to Ancestral

  Affix the provided shipping label to your parcel and drop it off at any authorized carrier location; please retain your tracking receipt for your records.

• 4.
  Quality Inspection & Refund

  Once our artisans inspect the returned items, we will process your refund to the original payment method within 5-7 business days.